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Shipping & Delivery
Shipping & Delivery
Last Updated: July 21, 2026
At Ebogbag, we work to make the delivery process as clear and convenient as possible. This Shipping & Delivery Policy explains how we process and ship orders, available delivery options, estimated timeframes, shipping charges, and what to do if an order is delayed or cannot be located.
By placing an order with Ebogbag, you acknowledge and agree to the shipping terms outlined below.
1. Where We Ship From
Orders placed through Ebogbag are processed and shipped from Houston, Texas, United States.
We work with established shipping carriers and logistics service providers to deliver orders to eligible delivery addresses.
The shipping carrier used for your order may vary depending on the destination, package size, service availability, and other logistical factors.
2. Shipping Coverage
We currently provide shipping services to eligible addresses within the United States.
Some locations may have limited delivery availability due to carrier restrictions or logistical limitations.
If we are unable to deliver to the shipping address provided with your order, we will contact you using the contact information provided during checkout.
3. Order Processing
Orders are generally prepared for shipment within:
1–3 business days
Business days are Monday through Friday, excluding major U.S. holidays.
Order processing includes:
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Payment verification.
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Order review.
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Product preparation.
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Packaging.
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Handover to the shipping carrier.
Orders placed during weekends or holidays will generally begin processing on the next available business day.
During periods of high order volume, seasonal events, or unexpected operational circumstances, processing may take additional time.
4. Available Delivery Service
Ebogbag generally uses standard domestic shipping services for eligible U.S. orders.
Standard Delivery
Estimated Transit Time: Approximately 3–7 business days after the order has been processed and handed over to the carrier.
The estimated delivery timeframe is provided for reference only and does not constitute a guaranteed delivery date.
Actual delivery times may vary depending on the destination and the carrier's operating conditions.
5. Shipping Charges
Shipping charges are calculated based on the applicable order and delivery information.
The shipping fee may depend on factors such as:
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Delivery address.
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Package size.
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Package weight.
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Shipping service selected.
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Carrier rates.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
We aim to apply shipping charges based on reasonable and standard industry shipping rates.
6. Estimated Delivery Time
The estimated time from order placement to delivery is generally:
Order Processing: 1–3 business days
Carrier Transit: Approximately 3–7 business days
Estimated Overall Time: Approximately 4–10 business days
These timeframes are estimates and may vary.
The delivery timeframe begins after the order has been processed and handed over to the shipping carrier.
7. Tracking Your Shipment
When tracking information is available, we will send a shipping confirmation email to the email address provided during checkout.
The email may contain:
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Shipping carrier information.
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Tracking number.
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Shipment tracking instructions.
Please allow some time for tracking information to become active after the package has been accepted by the carrier.
If your tracking information does not immediately show movement, this does not necessarily mean that your order has been lost or delayed.
8. Delivery Delays
Although we work to meet estimated delivery timeframes, unexpected delays may occur.
Possible causes include:
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Severe weather.
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Public holidays.
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High shipping volumes.
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Carrier operational delays.
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Transportation disruptions.
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Incorrect or incomplete delivery information.
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Unexpected logistical issues.
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Events outside our reasonable control.
If your order is delayed, please check your tracking information first.
If the package remains delayed beyond the estimated delivery timeframe, please contact us at:
We will review the available shipping information and assist you where reasonably possible.
9. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully review your:
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Full name.
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Street address.
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Apartment or unit number.
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City.
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State.
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ZIP code.
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Contact information.
If you notice an error, please contact us immediately at:
We will try to update the shipping information if the order has not yet been processed or shipped.
Once an order has been shipped, we may be unable to change the delivery address.
10. Failed or Returned Deliveries
A shipment may be returned to the sender if:
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The address is incorrect or incomplete.
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The carrier cannot complete delivery.
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The recipient refuses delivery.
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The package remains unclaimed.
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Other delivery restrictions prevent successful delivery.
If a package is returned to us due to incorrect information provided by the customer or other circumstances within the customer's control, additional shipping costs may apply if a replacement shipment is requested.
If the order is returned to us and cannot be successfully reshipped, any eligible refund will be handled in accordance with our Return & Refund Policy.
11. Lost Packages
If your package appears to be lost during transit, please contact us at:
Please provide your:
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Order number.
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Tracking number, if available.
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Delivery address.
We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the delivery status.
If the carrier confirms that a package has been lost, we will review the circumstances and determine an appropriate resolution in accordance with our applicable policies.
12. Delivered but Not Received
If tracking information indicates that your package has been delivered but you cannot locate it, we recommend taking the following steps:
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Check around your property and usual delivery locations.
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Check with household members or neighbors.
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Check with building management, where applicable.
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Contact the shipping carrier for additional delivery details.
If you are still unable to locate your package, please contact us at:
We will review the available information and assist you where possible.
13. Damaged Packages
If your package arrives visibly damaged, please document the condition of the package and product as soon as possible.
If the product inside is damaged, please contact us at:
Please include:
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Order number.
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Description of the damage.
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Clear photos of the product.
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Photos of the outer packaging, where applicable.
We will review the information and provide guidance regarding the next steps.
14. Shipping Notifications
Depending on the order status and availability of tracking information, you may receive email notifications regarding:
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Order confirmation.
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Order processing.
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Shipment confirmation.
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Tracking information.
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Delivery updates.
Please ensure that the email address entered during checkout is accurate and accessible.
15. Shipping Questions
If you have questions about shipping or delivery, please contact our customer support team.
Email: [email protected]
When contacting us about an order, please include your order number so that we can locate the relevant information more efficiently.
Thank you for choosing Ebogbag.
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