Returns & Refunds

Returns & Refunds

Last Updated: July 21, 2026

At Ebogbag, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

This policy explains when a return, exchange, or refund may be available and how to request one.

Please review the information below before sending any product back to us.

1. Our Return Window

Return requests must generally be submitted within 30 days of the date your order was delivered.

To start a return, please contact our customer support team at:

[email protected]

Please do not send products back before receiving return instructions from our team.

2. Items Eligible for Return

To be eligible for a return, the product should generally meet the following conditions:

• The return request is submitted within the applicable return period.

• The product is unused and in its original condition.

• The product has not been worn, washed, altered, or damaged after delivery.

• Original tags, packaging, and accessories are included where applicable.

• The product is returned in a condition suitable for resale.

We reserve the right to refuse a return if the returned item does not meet the applicable eligibility requirements.

3. Change-of-Mind Returns

We understand that sometimes a product may not be what you expected or you may simply change your mind.

If you wish to return an eligible product for this reason, please contact us within 30 days of delivery.

For change-of-mind returns:

• The item must be unused and in original condition.

• The customer is generally responsible for the return shipping cost.

• Original shipping charges may not be refundable.

• The return must be approved before being sent back.

Once the returned product has been received and inspected, we will determine whether it qualifies for a refund.

4. Incorrect Item Received

If you receive a product that is different from the item you ordered, please contact us as soon as possible.

Please send an email to:

[email protected]

Include:

• Your order number.

• A description of the issue.

• A clear photo of the product received.

• A photo of the shipping label or packaging, if available.

If the incorrect product was sent due to an error on our part, we will review the issue and provide an appropriate resolution.

5. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us promptly after receiving your order.

Please provide:

• Order number.

• Description of the problem.

• Clear photos or videos showing the issue.

• Photos of the packaging, if the damage may have occurred during transit.

Our team will review the information and determine the appropriate next step.

Depending on the circumstances, we may offer:

• A replacement.

• An exchange.

• A repair, where applicable.

• A refund.

6. Products That Cannot Be Returned

Certain products may not be eligible for return due to their nature or condition.

Non-returnable products may include:

• Personalized or customized items.

• Products made according to specific customer requirements.

• Items that cannot be returned for hygiene reasons after being opened or used.

• Products that have been used, worn, washed, altered, or damaged after delivery.

• Gift cards, where applicable.

• Final-sale items clearly identified as non-returnable.

If you are unsure whether a product is eligible for return, please contact us before sending it back.

7. How to Request a Return

To request a return, please email:

[email protected]

Please include the following information:

Subject: Return Request – [Order Number]

Order Number:
Product Name:
Reason for Return:
Description of Issue:

Please include clear photographs when the request relates to a damaged, defective, or incorrect product.

Our customer support team will review your request and provide return instructions when applicable.

8. Return Shipping

For returns caused by a change of mind or personal preference, the customer is generally responsible for the cost of return shipping.

If the return is related to an incorrect, damaged, or defective product that was caused by an error on our part, we will review the circumstances and determine an appropriate resolution.

Return shipping arrangements must be confirmed with our customer support team before the product is sent back.

9. Return Inspection

Once your returned product arrives, we will inspect it to confirm that it meets the applicable return requirements.

The inspection may consider:

• Product condition.

• Signs of use or wear.

• Original packaging.

• Tags and accessories.

• Whether the item matches the approved return request.

If the returned item does not meet the applicable requirements, the return may be rejected or the refund amount may be adjusted where permitted by applicable law.

10. Refund Processing

Once an approved return has been received and inspected, we will process the applicable refund.

Refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

Although we process approved refunds as promptly as reasonably possible, we cannot control the processing time of third-party financial institutions.

11. Shipping Fees and Refunds

Original shipping charges are generally non-refundable for change-of-mind returns.

If an item is returned because it was incorrect, damaged, or defective due to an issue attributable to Ebogbag, we will review the circumstances and determine an appropriate resolution.

Any refund will be handled in accordance with this policy and applicable consumer protection laws.

12. Exchanges

If you receive an incorrect, damaged, or defective product, an exchange or replacement may be available depending on product availability.

Please contact:

[email protected]

If the requested replacement is unavailable, we may offer another appropriate resolution, which may include a refund.

For change-of-mind requests, exchanges may be considered depending on the product and availability.

13. Refunds for Lost Packages

If a package is confirmed as lost during transit, please contact us with your order and tracking information.

We will review the shipment status and work with the relevant shipping carrier where appropriate.

If the carrier confirms that the package has been lost, we will determine an appropriate resolution based on the circumstances and applicable policies.

14. Refunds for Cancelled Orders

If an order is successfully canceled before it has been processed or shipped, any eligible refund will generally be issued to the original payment method.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

In such cases, the customer may need to receive the order and follow the applicable return procedure.

15. Refund Not Received

If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please:

1. Check your original payment method.

2. Review your bank or card account.

3. Contact your payment provider or financial institution.

If you still cannot locate the refund, please contact us at:

[email protected]

We will review the refund information and assist you where possible.

16. Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information.

• Following return instructions.

• Returning eligible products within the applicable timeframe.

• Using appropriate packaging to protect returned products.

• Providing accurate information when submitting a return request.

Ebogbag is not responsible for returned packages that are lost or damaged during return shipping when the customer is responsible for arranging the return.

We recommend using a shipping service that provides tracking for returned packages.

17. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any consumer rights or legal protections that cannot legally be excluded or limited under applicable law.

Where applicable, your statutory rights remain unaffected.

18. Contact Our Support Team

If you have any questions about returns, exchanges, damaged products, or refunds, please contact us.

Ebogbag

Email: [email protected]

Please include your order number whenever possible so that we can assist you more efficiently.

Thank you for shopping with Ebogbag.